We had two £5000 payment into our bank yesterday. they have gone onto the bank balance in QB but only one appeared to review. Can you help

Thanks for raising this concern in the Intuit Community, sjguy200.

I’m here to ensure your bank account is syncing and bringing in all bank transactions in QuickBooks Online (QBO).

When connecting bank account, the data we receive in QuickBooks depends on the information sent to us by the financial institution. If you're missing bank transactions, I suggest doing a manual refresh. 

Here's how:

1. In the left menu, click Banking or Transactions.
2. Go to the Banking tab.
3. Choose the blue tile for the account.
4. Click the Update button on the right-hand side of the screen.

To learn more about the process, see this article: What to do if you can’t find downloaded transactions in QuickBooks Online.

Once bank transactions download, you can start categorising or matching them to straighten your books. After that, you have the option to do your regular bank reconciliation. 

You can always get back to me if you have any other concerns. I'm willing to help. Have a great day!