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cholly
January 25, 2022
Question

When entering bank transactions, typed vendor name disappears

  • January 25, 2022
  • 1 reply
  • 0 views

When I'm adding new bank transactions and inputting a vendor name, the typing for the vendor name repeatedly disappears. I have to type one letter at a time to get it to take. This is for both established vendor names, and ones I'd like to add.

I don't see a way to update QBO, not sure if it's a browser issue, but I have rebooted several times after closing and updating Chrome, and using both regular and incognito windows.

Typing this slow is not something I want to have to get used to...

Help?

1 reply

D
DebSheenD
January 26, 2022

Hello there, cholly.

 

Thanks for asking us here in the Community today. I'm here to help you enter bank transactions to your vendor in QuickBooks Online (QBO).

 

Unusual behavior like missing vendors in QuickBooks Online can be caused by a browser-related problem. We can use a private browser to open your account and see if they show up.

 

Here are the keyboard shortcuts depending on the browser you're using:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Microsoft Edge).
  • Control + Option + P (Safari).

 

If the vendor shows up in the list, switch back to the regular browser and start clearing its cache & historical data. This helps to restore the default setup of the browser.

 

In case the steps above don't work, use another supported browser to get the best and most secure experience with the program.


I also encourage running and customizing a report with vendor totals. This helps you monitor all the payments made to your vendors.

 

In case you'll need assistance in dealing with your vendor transactions, don't hesitate to get back on this thread. I'm always here to back you up.

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