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October 13, 2019
Question

When I click on banking I can only get banking rules not banking is there something I can do?

  • October 13, 2019
  • 1 reply
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1 reply

RenjolynC
October 13, 2019

Hello r-taylor770,

 

Sometimes, a function can go missing in QuickBooks if there are a lot of cache stored in your browser. Let's do some troubleshooting steps to see if this is the cause.

 

We can start by using an incognito or private browser mode. This doesn't save cookies, temporary internet files, or your browsing history on your browser. Then, go to https://qbo.intuit.com and log in to your account. 

 

Go to the banking section and check to see if you have the Banking tab. If you see the option, let's open your regular browser and clear the cache. Clearing cache helps your browser to function better.

 

You can also use other supported browsers such as Firefox, Internet Explorer, or Safari to test the banking section.

 

If the steps above didn't work, then you can contact our Customer Care Team. We will check on this issue further.

 

Here’s how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

For other questions or concerns, feel free to visit us here. Thanks.