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A
a-mcgahern
March 1, 2020
Question

Where has the Co-operative Business Bank option gone from the connect account wizard? It was there last week, it was having issues and now its gone! Will it be back?

  • March 1, 2020
  • 3 replies
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3 replies

R
Rea_M
March 1, 2020

Hello there, a-mcgahern.

 

I'll make sure you're able to connect your Co-operative Business Bank account to QuickBooks Online (QBO) to keep track of your transactions.

 

You'll see several Co-operative Business Bank options when you search it from the connect an account wizard. I'd suggest visiting your bank's website and copy its URL. Then, paste it in the Connect an account window's search box. This will let you log in to your correct bank.

  1. Go to the Banking menu.
  2. Select the Add account button.
  3. Past your bank's URL in the Connect an account search box.
  4. Enter your User ID or Email and Password.
  5. Click Continue.
  6. Follow the steps to successfully connect your bank.

Once done, QuickBooks automatically download your recent transactions. You can assign and categorize them to complete the process. You can refer to this article for the detailed steps: Assign, categorise, edit, and add your downloaded banking transactions. It also contains information on how to accept multiple transactions at once.

 

In case you're unable to locate your bank's name after performing the steps above, you can request support for your bank. You can refer to this article for the detailed steps: Find your bank account when you connect to online banking. It also contains complete information about why you can't find or connect to your bank.

 

Please let me know if you have other concerns. I'm just around to help.

A
a-mcgahernAuthor
March 6, 2020

No I’m looking for the UK Co-operative Business Bank that was removed from the list when it was having issues? 

Are you still trying to fix this? I’m am currently uploading CSV files which isn’t great.

 

thanks

S
Sarahh2
March 6, 2020

I also have this problem.  The Bank connection wasn't working.  So I disconnected my bank account and then have tried to re-connect it - but find that the UK Co-operative Bank - Business - is no longer listed.  Is there a problem with the bank specifically or should I be doing something different in Quickbooks?

    A
    a-mcgahernAuthor
    March 6, 2020

    Hi I’m having to upload CSV files which isn’t great.

     

    I'm not sure if they are still working on a fix

    M
    MakeWorkPlay
    April 21, 2020

    My feed to Cooperative has failed too. And...Since now being forced to download and import CSVs earlier this month that has started to fail as well. The numbers just won't add up, I am getting duplicates and missing items and have to manually check every item against the statement. What to do? Is there a list of accounts here on Quickbooks that I can depend on to work? if I have to change bank I need to ensure it does not simply start happening again.

    Angelyn_T
    Angelyn_T
    April 21, 2020

    Hello, @MakeWorkPlay.

     

    Our engineers are now continuously updating our bank feeds to comply with the new Open Banking regulations. If your bank account is one of the unsupported banks with Open Banking, then yes, you can use the CSV import until the new connection becomes available.

     

    For the lists of banks with accounts available on Open Banking, check out this article: Understanding if you can upgrade your bank feeds to Open Banking.

     

    Get back to me if there's anything you need assistance with. I'm a few clicks away to help. Have a good day!

    E
    emmam6
    June 6, 2023

    Hello Community Users, we just wanted to pop onto this thread to advise that The Co-operative bank connection is available to use under open banking. If you have a personal Co-operative bank account, it may require you to entera user id and password when updating your transactions.

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