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November 29, 2020
Question

Why am i constantly having to re connect my business bank account, softare is very frustrating.

  • November 29, 2020
  • 1 reply
  • 0 views
its Starling Bank which is listed and on filling details i get a page saying Partner Oauth and it sticks

1 reply

November 30, 2020

This is not the type of service we want you to experience in QuickBooks, alan47.  

 

We can perform some troubleshooting steps to see if this is a browser-related issue. Start by using an incognito window and connect your Starling Bank account from there. 

 

This will help me verify if this is a browser issue. If you're able to stop asking to reconnect your bank account using a private browser and get rid of saying Partner Oath. You need to clear the cache of the regular browser you're using. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.

 

If the issue persists, I suggest reaching out with our contacting our QuickBooks Team. They can create a case and send it to our Product Team for further investigation.    

 

Additionally, you can visit the link below for some articles about QuickBooks Online: Help articles for QuickBooks Online.

 

You can get back to me anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.