Why are bank receipts not matching a supplier credit and I cannot find them to match manually?

Hi there, Boycea1.

I'll help ensure you're able to match the bank receipts to your supplier credit.

There may be no deposit is linked to the supplier credit. This maybe the reason you're unable to find match.

To help fix this, you'll first need to enter the bank receipts in the Deposit screen. Then, you can link the deposit to the supplier credit. This way, you can now match the two transaction to avoid any duplicates.

Here's how to enter bank receipt in the Deposit page:

1. Click the Plus icon at the upper left corner.

2. Choose Bank Deposit.

3. In the Add other funds to this deposit section, enter the supplier name on the Received from section.

4. From the Account field, choose the Accounts Payable account.

5. Enter the bank receipts amount in the Amount field.

6. Hit the Save and close button.

Please follow the steps below on how to link the deposit to the supplier credit:

1. Go to the Plus icon.

2. Choose Expense.

3. Select the supplier name in the Choose a payee drop-down.

4. Another window appears in the right corner. Click Add for the outstanding supplier credit and deposit from the Add to Expense section.

5. Click the Save and close button.

After that, you can go ahead and match the transactions.

For more details about handling supplier credits and refunds, here's a great article you can refer to: Match Supplier Refund to Supplier Credit.

 I'm always here to help if you have any other concerns. Wishing you and your business all the best.