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June 25, 2023
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Why are my paid invoices and then when I deposit them are double counted?

  • June 25, 2023
  • 1 reply
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Hi. Can someone help please?

 

When I create an invoice for a customer and receive payment as a deposit, this is doubling up instead of matching the invoice.

Can you help please?

Wayne.

Best answer by GlinetteC

You can use the Receive payment feature instead of bank deposit to record the customer's invoice payment, waynecad.

 

The receive payment option will mark the invoice as paid and match them. I'll gladly make the process easy for you. 

 

Here's how:

 

  1. Click the + New button and select Receive payment.
  2. Pick the customer under the Customer dropdown.
  3. Choose the Payment method and the Deposit to dropdowns.
  4. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
  5. Click Save and close.

 

For more details, see this article: Record invoice payments in QuickBooks Online.

 

I'm also sharing a link to learn when to record or use the Bank deposit feature in QBO for guidance: Record and make bank deposits in QuickBooks Online.

 

In addition, check out these resources about sending statements to customers and invoice reminders about their dues:

 

 

Let me know if you need more help managing invoices and payments in QuickBooks. I'll be around to assist.

1 reply

GlinetteCAnswer
June 25, 2023

You can use the Receive payment feature instead of bank deposit to record the customer's invoice payment, waynecad.

 

The receive payment option will mark the invoice as paid and match them. I'll gladly make the process easy for you. 

 

Here's how:

 

  1. Click the + New button and select Receive payment.
  2. Pick the customer under the Customer dropdown.
  3. Choose the Payment method and the Deposit to dropdowns.
  4. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
  5. Click Save and close.

 

For more details, see this article: Record invoice payments in QuickBooks Online.

 

I'm also sharing a link to learn when to record or use the Bank deposit feature in QBO for guidance: Record and make bank deposits in QuickBooks Online.

 

In addition, check out these resources about sending statements to customers and invoice reminders about their dues:

 

 

Let me know if you need more help managing invoices and payments in QuickBooks. I'll be around to assist.

June 29, 2023

Hi, i'm having a similar problem, my deposits and invoices are both included in my VAT return. My accountant didn't pick this up and so I have paid approx double the VAT i should have! So i'm not very happy about that as you can imagine.

I can see from the report the account generated that we have received say £5K as a deposit from one client and then each invoice that makes up that £5K has also been counted in the VAT return.

To mark invoices as paid, I would go to the invoice and just mark it as payment received so I don't understand what we're doing wrong here.

Please help

June 29, 2023

Hello there, Harry. I want to make sure you get the help you need.

To ensure we're on the same page, can you send a screenshot of the VAT return showing as duplicate? Then, hide personal information when sharing it, so I can get a better picture of what's happening.
 
We are looking forward to hearing from you. Have a great day!