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P
peterbooth
January 20, 2023
Question

Why can I no longer connect to TSB? All authorisations are in place

  • January 20, 2023
  • 1 reply
  • 0 views
 the message "Looks like we don’t have access to this account
Let’s make sure it’s connected to QuickBooks. (350)"  but TSB shows all authorisations valid.  If I try to reconnect, after logging in to the bank I get a blank screen, then "looks like there was a problem"
TSB shows the authorisation valid and not expired

1 reply

A
Ashleigh1
January 20, 2023

Hello Peter thanks for posting on this Community page can you try fully clearing your cache and cookies, close the browser down, reload it and try do the connection again. If you get an error 350 again then please follow the below. If you still have any issue please reach back out to us again. 

 

Error 350 bank account connection failed

If your bank connection has expired and you're unable to reauthorise the connection, simply reconnect the affected account and consent to another 90-day connection by following the steps in how to reauthorise your bank account.

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect

P
peterboothAuthor
January 21, 2023

The authorisation has not expired.  If I try to reconnect I get a blank screen, then "looks like there was a problem"
TSB shows the authorisation valid and not expired

Angelyn_T
Angelyn_T
January 21, 2023

Thank you for getting back, Peter. It's my priority to help you reconnect your bank to QuickBooks Online (QBO).

 

Error 350 happens when your bank connection has expired. You need to authorise your account again or change its bank feed connection to fix the error as Ashleigh1's suggested.

 

I appreciate you trying to reconnect your bank. Since you're getting a blank screen result, I suggest reaching out to our Support Team for further assistance. Our team will be able to check your account securely and investigate this behaviour.

 

To contact support:

 

  1. Open this link: https://quickbooks.intuit.com/learn-support/en-uk/contact.
  2. Select your product and edition.
  3. Enter your concern, then Continue.
  4. Choose a way to connect with support.

 

Once your bank is connected, your transactions will be downloaded automatically. You can go to the For Review tab to categorise them.

 

 Feel free to mention my name in the comment section below if you have other banking concerns. I'm always here to help. Have a great weekend!

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