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Apr 20, 2021 12:12 AM UTC
Question

Why can’t I link my bank account? Just met with a blank screen after confirming access..

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1 reply

Apr 20, 2021 2:50 AM UTC

Hello, ljwbeachshack-ou.

 

I can share some troubleshooting steps that can help fix this issue.

 

Issues like this something caused by a corrupt cache file in your web browser. To rule this out, let's access your QuickBooks account in a private incognito window. This will helps us check if you're experiencing a browser-related issue.

  • Press Ctrl + Shift + N (Google Chrome).
  • Control + Option + P (Safari).
  • Ctrl + Shift + P (Firefox).

If it looks good, you'll have to clear the cache to refresh your system. Also, you can use a different supported browser to further isolate.

 

If the issue persists, I'd suggest reaching out to our Online Support team. They can check your account in a secure environment.

 

Please check the guides here if you need to manually upload transactions in QBO.

 

Let us know if you have further questions or concerns about Banking. We're always here to back you up.