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July 9, 2021
Question

Why can't Quickbooks reconnect to my bank accounts?

  • July 9, 2021
  • 1 reply
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1 reply

AlcaeusF
July 9, 2021

Hi @wmark74-hotmail-,

 

Thank you for posting here in the Community. I'm here to help you reconnect the bank accounts in QuickBooks Online.

 

The connectivity of your accounts in our system will depend on your bank's website. Any issues or ongoing maintenance on your bank's end will affect the connection in QuickBooks.

 

We can perform some basic troubleshooting to isolate and fix the issue. For now, I recommend logging in to your bank's website and check if there are any issues or notifications that need your attention.

 

In case there's a problem with the website, you'll need to contact your bank. They'll be able to assist you further so you can reconnect your accounts and download transactions.

 

If it works fine, I suggest going back to QuickBooks and try to reconnect the accounts again. If there's an error, please visit this link for the detailed instructions on how to resolve it: Open Banking connection errors.

 

Let me know if you're still unable to reconnect them. If you can provide more details, like the bank name and error, it will help me provide an accurate resolution.

 

You can also check the articles for more details about importing bank data, like the supported file formats or how to categorize them in QuickBooks: Manually upload transactions into QuickBooks Online.

 

Drop me a comment below if you need any assistance with using the bank feature. I'll be happy to help you some more.