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qbdt_louise-palm
November 7, 2022
Solved

Why do i not get an option to enter service charges when I reconcile my bank account but I do on my petty cash account?

  • November 7, 2022
  • 1 reply
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Original commenter did not share additional details
Best answer by DivinaMercy_N

Hi 

If I go to Banking and Linked Accounts/Manage connections it says I don't have any linked accounts.

If I go to the edit section of Bank account in chart of accounts, it shows at the bottom -  File upload Account and then a tick box Disconnect on this account on Save.

Does this help?

Thanks

 


Thanks for getting back here, @qbdt_louise-palm. I've got here steps to ensure you'll be able to see the corresponding boxes to enter bank balance, date, and charges when reconciling your account in QuickBooks Online (QBO).

 

Yes, you'll need to disconnect the bank account by checking the Disconnect on this account on Save box. Then, select the Save and Close button. Once done, this will give you the option to enter your bank balance, date, and charges when performing the reconciliation. Please see the screenshots below for reference:

 

 

 

For more guidance in reconciling your account, feel free to visit this article: Learn the reconcile workflow in QuickBooks. 

 

When completed, the program will automatically create a report for that session so you can review the previous reconciliation data. 

 

Please don't hesitate to post again here if you have any other about connecting about reconciling your account in QBO. I'm always here ready to lend a hand to help. Have a good one and take care.

1 reply

L
LeizylM
November 8, 2022

Hi there, qbdt_louise-palm.

 

I'd be happy to help you with recording service charges when reconciling an account in  QuickBooks Online (QBO).

 

Let's make sure to check whether the account is set up as a bank or credit card account. If it's not configured properly, this could be the reason why you're unable to view the service fee option on your account.

 

I've attached a screenshot for your reference.

 

After recording the service charge, you can now start reconciling your account. This should now match your account to your bank statements: Reconcile an account in QuickBooks Online.

 

You can add any details below if you need further assistance with recording the service charge. I'll be around to help you.

Q
qbdt_louise-palmAuthor
November 13, 2022

Thanks for the reply

 

I don't get the boxes underneath the balances and the date boxes at all.  I get them on my petty cash and paypal accounts, and I know how to do the reconciliation of the accounts.

 

Any ideas?

 

Thanks

G
GlinetteC
November 13, 2022

Welcome back, qbdt_louise-palm.

 

I can help share additional insights as to why you don't have the service fee option on your bank account when trying to reconcile it.

 

In QuickBooks Online, when accounts are connected to online banking, the Service Charge, Interest Earned, and Finance Charge fields do not appear. It's because these entries are downloaded automatically from your bank.

 

I also encourage you to check the learn the reconcile workflow in QuickBooks Online. This will guide you when you need help fixing a reconciliation and other tasks when reconciling your account.

 

You can always get back to us if you have other concerns about managing your account in QBO. We're ready to help.

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