Skip to main content
K
kwas
April 6, 2022
Question

Why does quickbooks says an item is uncleared but it is matched and reconciled and showing as cleared on the bank reconciliation

  • April 6, 2022
  • 1 reply
  • 0 views
Hi, I only noticed this in Books Review, in an end of year check. This is a long standing client who has been reconciled from the begining. All bank recs are in balance. In the year end books reveiw there are 80 items in uncleared transactions 90 days. When i click there they are not uncleared, they are have cleared, green matched from the bank feed and have an R next to them. I have checked the bank statements in question in history and they show as cleared there too. How can i get rid of them from this report?

1 reply

G
GeorgiaC
April 6, 2022

Hi kwas, thanks for your post - this does sound unusual, do the transactions show when going to reconcile the account (Cog > Reconcile > Enter the same ending date and ending balance as the last reconciliation > begin reconciling)? 

K
kwasAuthor
April 6, 2022

Thanks for replying :) No, they aren't there.... its very odd, i wouldn't have even know had I not gone through the bookkeeping checks in working papers.

Thanks Karen 

C
Charies_M
April 6, 2022

Thanks for keeping us posted,.kwas.

 

The behavior you're experiencing with your bank transactions shows uncleared status but when clicking it, it appears to be cleared on the reconciliation window is a unique case. Thus, I suggest contacting our QuickBooks Care Team so they can handle this in a secure environment and help come up with a permanent fi on this.

The instructions are outlined below:

 

  1. Go to the Help menu at the upper right.
  2. Type in your concern.
  3. Choose Live chat.

     

 

You can check out this article for our most updated contact information: Support hours and types.

 

 

Feel free to visit these links about reconciliation in QBO:

Visit us again if you need help or have other questions. It will be my pleasure to help. Stay safe and have a nice day.

Terms & ConditionsAccessibility statement