Why doesnt my hsbc bank account sync? i go through the procedure and it says successful. will not update! need help desperately!! spamming the update button too!

Hi, dalesoden.

Did you encounter any specific error while trying to sync your account? If you have, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:

Fix bank error 390 and 1000 in QuickBooks Online.

Open Banking connection errors.

In the meantime, we can perform a manual update to refresh the connection between your bank and QuickBooks Online. See the steps below:

1. On the left navigation menu, click Banking.
2. Choose Banking.
3. Click on Update in the upper right. QuickBooks begins updating your account.

If it's still not syncing, please wait a day or up to 72 hours and try again. If the problem persists, I'd suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

As a workaround, you can download transactions from your bank’s website into QuickBooks using our WebConnect feature. After that, I recommend editing, assigning, and categorising your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

You can always get back to me if you have any other banking questions. I'd be glad to help and assist you further.