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November 6, 2022
Question

Why has my QuickBooks stopped updating and my totals are not adding up to my bank anymore?

  • November 6, 2022
  • 1 reply
  • 0 views
Stopped updating from 1st November

1 reply

November 6, 2022

I can help you get your latest transactions, @michellemacrae-b.

 

Can you provide me additional information about the bank with which you are having issues? That will help us find the best solution for the problem you're experiencing.

 

In the meantime, we can perform a manual update to get the latest available transactions from your online banking account.

 

Here's how: 

 

  1. Go to the Banking or Transactions menu.
  2. Click the Banking tab. 
  3. Select the bank account that you're having trouble with. 
  4. Click on the Update button.

 

It'll updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions.

 

When everything is in place, you can now categorise and match online bank transactions in your QuickBooks Online. Then, proceed with your reconciliation to keep track of your statements and balances.

 

However, if the issue persists, we can clear your browser's cache or use other browsers. See this article for your guide: Clear cache and cookies when using QuickBooks Online.

 

I'm always here if you need further guidance in refreshing your bank connections. Have a great rest of the day!