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Hi there, amy-cheese.
Once your bank account is connected, the system automatically creates an opening balance. The amount is based on the real-life bank account. Thus, it causes a difference between the balances in QuickBooks.
You can edit or delete the opening balance in your bank's register. Let me show you how:
- Go to the Accounting menu and select Chart of Accounts.
- Locate the account, then click Account history under Action.
- Find the opening balance.
- You can either delete or edit it. When you choose to edit it, you can enter a zero amount to fix the opening balance.
- Click Save and close.
For more details in handling your balances in QuickBooks Online, you can check out these articles:
- Fix beginning balance issues during your first reconciliation in QuickBooks Online
- What to do if you didn't enter an opening balance in QuickBooks Online
Let me know if you have other questions. I'm just around the corner to help. Take care!
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