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Preston23
June 14, 2018
Solved

Why is my only option to connect my bank popping up with instructions to download statements from the site?

  • June 14, 2018
  • 1 reply
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I bank with Synovus and it seems that my only option when attempting to connect my bank to the website is it popping up with a window that provides instructions on "How to manually import transactions:". At the bottom, it lists that the service was provided by https://www.synovus.com.
Am I missing something or is it just not going to work? While I know I can import the files exported as .qbo's, having to do that weekly (if not daily) is going to get annoying fast.

 

Additionally, the update link in the top right of the Banking shortcut only opens a new window to just sign into my bank account from within QB.

 

Thank you for any help.

    Best answer by

    Hi Preston23,

     

    At the moment we are not able to connect with Synovus bank on the Desktop version of QuickBooks.

     

    You will have to upload the transactions manually via a .qbo file you can download from your banks website.

     

    I hope this helps, Carly.

    1 reply

    A
    Anonymous
    June 14, 2018

    Hi Preston23,

     

    Thank you for contacting the Community.

     

    Can I just ask which version of QuickBooks you are using when trying to connect your bank?

     

    Thank you in advance, Carly.

    P
    Preston23Author
    June 14, 2018

    I'm trying to use the 2016 desktop version of Pro currently (sorry, I haven't had much time to fill out my profile and the like).

    A
    Anonymous
    Answer
    June 14, 2018

    Hi Preston23,

     

    At the moment we are not able to connect with Synovus bank on the Desktop version of QuickBooks.

     

    You will have to upload the transactions manually via a .qbo file you can download from your banks website.

     

    I hope this helps, Carly.

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