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eddie-paterson
October 16, 2022
Question

Why is the American Express banking feed continually showing American Express (UK) is under maintenance until ....

  • October 16, 2022
  • 1 reply
  • 0 views
Our American Express feed was working, then got a notice saying under maintenance until 14 October, then an email from QBO saying I needed to re-very, now getting a under maintenance until 21/10/2022 at 19:25:00.
Whats going on and when will it work again?

    1 reply

    M
    Maybelle_S
    October 16, 2022

    Hello there, @eddie-paterson.

     

    The American Express account is one of the banks for which the open banking feature is not yet available. The bank feeds for AMEX and other financial institutions were turned off in compliance with the open banking regulations. 

     

    Our engineers are working with AMEX to provide open banking connections for as many banking products as possible. Rest assured that this will become available in the future.

     

    In the meantime, you can manually import the transactions. I'll share some articles on how you can do it depending on your subscription:

     

     

    I've also added this link for more information about open banking: Understanding if you can upgrade your bank feeds to Open Banking.

     

    Please extend your patience while we're working on the fix for this issue. Leave a comment below if you have any other questions about banking in QuickBooks. I'm always here to help. Keep safe!

    E
    eddie-patersonAuthor
    October 17, 2022

    Thankyou for the update but it would have been much more helpful if OBO had said that in the orginal email instead of telling me I needed to re-verify the link.

     

    You chaps need to get your act together!

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