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January 12, 2020
Question

Why when i delete a number of deposits from the review bank account screen each time i log back it they have reappeared. cant delete direct from bank account either

  • January 12, 2020
  • 1 reply
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1 reply

JenoP
January 12, 2020

A browser-related issue might have caused the deleted deposits to reappear in your Bank Feeds, rod-tarry.

 

Let's me share some steps that can help us check if that's the case and resolve it as well. 

 

Start by using an incognito or private browsing session. Follow these keyboard shortcuts depending on the browser that you're using:

 

  • CTRL + Shift + N for Chrome
  • CTRL + SHIFT + P for Mozilla
  • Go to File, then click New Private Window if you're using Safari.

Go back to your account and delete or exclude the said transactions. Then, log out and log back in to check if they're not reappearing. 

 

Switch back to the original or regular browsing session if they're not showing up again. Proceed to deleting your browsing history. 

 

Another option is to switch to any of these supported browsers to further isolate the issue:

 

  • Google Chrome.
  • Mozilla Firefox. 
  • Microsoft Edge.
  • Safari 11 or newer (Mac only).

Keep me posted if you require additional help with your banking transaction.