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phil34
April 26, 2020
Question

Your Barclays Business Banking (UK) connection has expired problem - can't reconnect. Can I download transcations manually?

  • April 26, 2020
  • 1 reply
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Original commenter did not share additional details

1 reply

R
Rasa-LilaM
April 26, 2020


Welcome to the Online Community, phil34.


 Yes, you can download transactions manually to fetch new data. To accomplish this task, the Manually upload transactions into QuickBooks Online guide will walk you through the process.


Also, let’s perform some troubleshooting steps to move past the error. First, log in to your Barclays account and then navigate to the transactions page.

 

From there, make sure there are no messages or prompts that need attention. If there’s none, log out of the account.

 

Next, open the company file using the InPrivate or incognito mode. This is to determine if this is a cache related issue.


Here are the shortcut keys for each browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

Once the private window opens, go to your Barclays account and update it. If the issue persists, perform the recommended steps in the Troubleshoot issues with Bank Feeds guide. Then, proceed directly to the Check if the account is already connected to QuickBooks section to continue.


Keep me posted if you need further assistance while working in QBO. Please know I’m here ready to help and make sure you’re taken care of.

A
android404
July 24, 2020

So I reconnected last week using the incognito method and was told when I logged in today that my connection had expired.

Did the same thing again and managed to get the connection to work fine, in the incognito window. Then went back to my usual browser and its now saying that there is a problem and I need to disconnect my account and start over. Literally five minutes after having successfully connected.

 

Is this some kind of issue with caching?

Really don't need this every time I want to update my bank transactions.

R
Ryan_M
July 24, 2020

Hi @android404,

 

I appreciate the number of detail you've included in your post. I'll point you in the right direction for support with your query.

 

We currently have an open investigation specific for Barclays' online bank connections. It's already escalated on their end, and we're waiting for updates. 

 

What I can suggest is for you to contact our Technical Support team for assistance. They can include you in the list of our affected users. This way, you'll receive a notification email whenever an update is available. You can keep this investigation number as a reference as well: INV-46288. 

 

Here's how to get a hold of our live support teams:

  1. Log in to your QuickBooks Online (QBO) company.
  2. Click the Help menu.
  3. Select Contact us.

While waiting for the fix, I suggest you upload your bank transactions manually. Take a look at this article for the steps: Manually upload transactions into QuickBooks Online. You'll find a step by step guide on how you can upload bank transactions to your QBO company.

 

Feel free to get back to me if you have other questions. Leave a comment below, and I'll be sure to take care of it. 

 

EDIT- 07/10/2020-The issue with the expired message on the Barclays Business Banking has been resolved.

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