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sarah130
January 20, 2024
Question

2 small deposits were not made to my account. Therefore I cant verify it. What do i do?

  • January 20, 2024
  • 1 reply
  • 0 views
I've submitted multiple cases - quickbooks simply doesnt respond. It's been 2 weeks since these small deposits were supposed to have been made. I used Melio in the past and my bank account is otherwise up to date on QBO.

1 reply

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Irene R
January 20, 2024

Welcome to the community. Sarah.

 

I understand the importance of your bank transactions recorded in your QuickBooks Online (QBO) account about your business. 

 

Before diving in and finding the right solution to this matter, I highly recommend contacting your bank to double-check if two small deposits happened on their end. If you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account. 

 

You can learn how to verify a test transaction to activate direct deposit or e-pay and e-file services by reading this article: Verify your bank account for payroll. 

 

I’ll be waiting for y our response, so we can narrow down the solutions with your deposits concerns here in QBO. I’m just a post away. Have a good one!

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sarah130Author
January 20, 2024

This reply makes no sense. This doesn’t have to do with “bank transactions recorded in your QuickBooks Online (QBO) account”. Customer service never seems to actually read the issue!  Everything is recorded properly. I’m trying to PAY A BILL on qbo as I did on Melio - which you took away. 

When you write “If you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account.” I assume you mean that I confirmed the transaction DID NOT go through. And I can absolutely confirm it did not go through. 

please re-initiate the small deposits. 

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