A chat person had me merge my old bank account with the new bank account so that it was all on one register, now my account balance is off.

Good to see you here, lawncare-taylore.

I'm here to share some pointers on how you can resolve the difference on these balances.

Normally, the transactions after merging an account will be moved into the register of the one you wish to keep. Thus. it'll accumulate the total balance of all your transactions from the older and the newer account.

If your bank register balance in QuickBooks Online doesn’t match your actual bank balance, several factors may cause the balances to vary. You would need to verify why they don’t match and fix them accordingly.

Balances may not match for a number of reasons:

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions

We can start reviewing the transactions entered in QuickBooks. Then, make sure they're the same as your bank statement. Still, you can check these articles to learn more about keeping transactions and accounts accurate.
 

• Fix issues for accounts you've reconciled in the past
• Learn the reconciled workflow in QuickBooks

Should you need any additional assistance managing your bank accounts, you can leave a comment below. I'll be sure to get back to you. Take care.