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L
larrylhalljr
March 2, 2022
Question

A Credit Card is missing 1932 transactions from the account(8/30/16 - 5/18/20). I can see those transaction thru chart of accounts, I can't reconcile.

  • March 2, 2022
  • 1 reply
  • 0 views
Unable to reconcile since I can't check certain transactions between the time frame. Reconcile shows I'm over $8000 off. I've checked everywhere. My balance sheet is for those 2 years.

1 reply

Candice C
Candice C
March 2, 2022

Hey there, @larrylhalljr. 

 

Congrats on making your first post here in the Community. I appreciate you coming here with your question. 

 

To be sure of what would be the best route for your business, I suggest reaching out to our Customer Support Team so they can take a closer look at your account with you. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and tap Let's talk. 
  4. Scroll down and select to Get a callback. 

 

We're always here to have your back so let us know how the call goes. Have a wonderful day!

L
larrylhalljrAuthor
March 4, 2022

I reached out, they saw the issues, unsure if they can do anything? Still unable to see them.

JasroV
JasroV
March 4, 2022

Thanks for sharing an update with us, Larry.

 

I'd be glad to share some insights with you on how to isolate and reconcile your account. You'll want to adjust the date range of your reconciliation to view those past transactions. 

 

If you're still unable to see them after adjusting the date range of your reconciliation, I suggest checking them again in your chart of accounts. There's a great chance that those transactions we're already reconciled. Thus, they are not visible in your reconciliation window.

 

What we can do is to undo them in your register. This way, you can match them accurately with your bank statement. I'll show you how.

 

  1. Go to the Accounting menu in your QuickBooks Online (QBO)
  2. Select Chart of Accounts.
  3. Find the account you want to undo then select the View register link,
  4. Select the transaction you want to unreconcile to expand the view.
  5. Review the check column. If the transaction is reconciled, you’ll see an “R.”
  6. Select the checkbox until the box is blank. This removes the transaction from the reconciliation.
  7. Click Save and close the account register.

 

You can also see this link for more details and additional troubleshooting steps:

 

 

I'd also recommend working with your accountant for guidance in making these changes. This way, we can ensure your accounts stays accurate after the process.

 

Once done, you can now seamlessly reconcile your account whenever you're ready. In case you'd encounter any problems during the process, you can refer to this link in effectively handling the situation: Learn the reconcile workflow in QuickBooks.

 

Please don't hesitate to let me know in your reply if you have any other concerns or questions about reconciliation. I'll be here to assist you anytime. Have a good one!

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