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July 21, 2022
Question

A customer deposit was deleted by mistake. How do I manually add it back in to QB.

  • July 21, 2022
  • 1 reply
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Can I add a customer deposit manually as the payment was accidentally deleted?

1 reply

July 21, 2022

I’ve got your back in manually entering a deposit in QuickBooks Online, @svp2

 

Beforehand, you’ll want to ensure if there's an associated payment on the invoice from your customer. If necessary, you can use an audit log to review your transactions. 

 

Then, if you haven’t already, put invoice payments into the Undeposited Funds account. This account holds everything before recording a deposit. 

 

From there, you can now record the bank deposit. I’ll show you how: 

 

  1. Click + New, then select Bank Deposit.
  2. From the Account dropdown, choose the account you want to put the money into.
  3. Tick the checkbox for each transaction you want to combine.
  4. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
  5. Click Save and close or Save and new

 

For more details about entering deposits in QBO, feel free to check out this guide: Record and make bank deposits in QuickBooks Online

 

Furthermore, I’ve added these resources that may come in handy in organizing your transactions in QBO: 

 

 

Please let me know if you need clarification about bank deposits in QBO, or if there's anything else I can do for you. I'll be standing by for your response. Have a great day, and stay safe.