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smiss322
February 20, 2022
Question

A deleted transaction comes back in the transaction list after I close and open back the account.

  • February 20, 2022
  • 1 reply
  • 0 views

I had the last month of November downloaded from banking. I noticed that sometimes transactions repeat and I have to delete them. This time I believe I deleted an expense transaction (I say believe because I remember I deleted an expense transaction and also I am missing the last page of the bank statement to reassure this). After calculating the amount I am off in the books from the statement I found that it was very likely a repeating transaction and I proceeded to enter this expense manually. The end of the month was balanced after I entered this transaction manually. However, after I logged out and log back in to quickbooks I notice that I am off again by the same amount. I have done the same process at least 2 times (entering this transaction manually). 

1 reply

LieraMarie_A
LieraMarie_A
February 20, 2022

Hi there, @smiss322.

 

I'd suggest reviewing your Audit log report to review these changes. This report shows all the changes made by users. You can use the Filter tool to narrow down the data.

 

Here's how:

  1. Go to the Gear icon.
  2. Select Audit Log.
  3. Set the date range.
  4. Click Apply.

 

For more information about using the search tools in QuickBooks Online, you can check out these articles: 

 

If you're still getting the same issue after closing and opening your account, we can perform basic troubleshooting to resolve it. For most general issues in QBO, clearing the browser cache can fix them. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If everything is fine, clear your browser's cache. This way, you can access QuickBooks with a clean slate. Issues like this can be the result of too much historical data stored in your browser. You can also switch to a different supported browser to see if it has something to do with your browser.

 

Visit us again in the Community if you have other questions or concerns. I'm always happy to help. Have a good one.

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