A deposit has been delayed. They said they sent an email about it, but there is no email. What should I do?

Hello there, joechristian. Let me shed some light on your delayed deposit and ensure you'll receive an email to resolve this. 

In the event of a delay or hold on your deposit, we assure you that this does not necessarily indicate any issues with the transaction. Instead, it means that we need to review the payment thoroughly. You'll get an email at the email address you used to sign in to the Merchant Service Center. It contains specific instructions on how to resolve the issue. 

Since you were unable to receive and see the email in your inbox, spam, or trash, I recommend contacting our payment support. They can assist you further with this matter. Our expert team possesses the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. 

To reach our support team:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

Find out why your funds are on hold and learn how to prevent it in the future by visiting these resources:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks

Moreover, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments. 

Whenever you need further assistance or clarifications concerning your deposits, I'm here to help. Kindly tap the reply button below to enter your concerns and queries.