Skip to main content
P
phamoc78
July 28, 2022
Question

A transaction that was a store credit is showing up in quick books as a debit instead of a credit. Why?

  • July 28, 2022
  • 1 reply
  • 0 views
I purchased some items at home Depot. I took back some of the items and they were returned onto the credit card we used to purchase them. QuickBooks records the return as a debit instead of a credit. Every article I read gives this long drawn out explanation on how to fix it and 20 different ways. My question is why doesn't QB just show the transaction as it truly is? A lot of the explanations given don't seem to answer the question directly, not to mention that you can't even add transactions if you have simple start.

1 reply

L
LollyNino_C
July 28, 2022

Welcome to the QuickBooks Community, @phamoc78.

 

I am here to ensure you have an accurate record of your books in QuickBooks Online (QBO). 

 

If it is for vendor credit, review the account you are using. Choose the right one for the returned items to allocate the credit. However, If it is downloading a bank transaction, I suggest getting in touch with your bank to find out why your transaction shows as a debit instead of a credit. 

 

You can Exclude the credit card deposits that are showing as debit instead of a credit in the For Review tab.

 

Here's how:

 

  1. Go to Bookkeeping, select Transactions, then select Banking. 
  2. In the For Review tab. place a checkbox of the transactions to exclude.
  3. Select Exclude.

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again. To permanently delete duplicate entries, put a checkmark on them, then hit Delete.

 

For further guidance, refer to this article: Exclude downloaded bank transactions. 

 

I have added this reference to learn how to categorize and match online bank transactions in QuickBooks Online. It makes sure everything is accurate and intact.

 

Let me know if you need further assistance with this bank transaction. I am happy to share some more insights to help you. Have a nice day!

Terms & ConditionsAccessibility statement