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M
Mark Drovers
January 6, 2022
Question

Account reconciliation problems

  • January 6, 2022
  • 1 reply
  • 0 views

Hello,

I upgraded to Quickbooks online a few years go from the desktop version. The upgrade was great however somehow there were around 35 transactions that re appeared as un reconciled dating back to 2012, running through to 2017. I have been reconciling every month and getting a balance against my bank statement by un checking these transactions.

Is there a way of an 'adjustment reconciliation' to tidy up my account. 

I have been putting this off but with the new year I thought I would get things in order.

Any help really appreciated.

1 reply

R
RCV
January 6, 2022

Providing the best experience with the product is what we always aim for, Mark Drovers.

 

This happens if previously reconciled transactions are modified and the system will tag them as unreconciled. This causes them to show up again for reconciliation. To check the transaction status and make sure it is tagged as reconciled, just follow the manual reconciliation steps below:

  1. Go to the Gear icon on the top menu. 
  2. Choose Chart of Accounts.
  3. Find the account you want to review.
  4. From the Action column, tap View register.
  5. Locate the entry from the list and make sure the status column (indicated by a checkmark) shows a code R (Reconciled).
  6. If it doesn't, click the field to change the reconcile status. A Blank status means the entry is not cleared or reconciled.
  7. Once done press Save. 

 

You can also request for an accountant used to undo a reconciliation to fix any balance discrepancy. You can read this article for more details: Undo a client’s reconciliation in QuickBooks Online Account. Also, we do have a guide to help you correct your reconciled account. You can follow the steps from this article if you need help with the corrections: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

We can browse this link here if you need help with managing your bank feeds and reconciling accounts. It'll route you to our general bank topics with articles.

 

Feel free to update us after reviewing the entries. I want to make sure this is resolved and I'll be right here if you need further help. You have a good one. 

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