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Z
zzcomp
January 8, 2022
Question

ACH and Credit card deposits cannot get registred to Quickbooks

  • January 8, 2022
  • 1 reply
  • 0 views

Hello,

 

We use Quickbooks Pro 2021 desktop.  We use Quickbooks merchant to accept credit card transactions. Recently we started using ACH alongside the normal credit card options for payment.  When we download bank transactions into QB, we cannot register them if the ACH & Credit cards are lumpsum together when the fund was deposited to our bank by QB merchant services.  If the deposit is only a credit card transaction, QB automatically matches and can easily register to QB.

 

BTW we have tried funding the transaction within "Undeposited funds" GL but none of the transactions are showing up there.

 

I tried on three occasions to contact QB support and spend over 4 hours with them but each time they either hung up the call when they couldn't find the solution or told me that someone from tier 2 support will call me but that didn't happen either.  Very frustrating!

1 reply

M
Mich_S
January 9, 2022

I understand where you're coming from, @zzcomp.

 

QuickBooks may not always be able to match a transaction from an electronic statement to a transaction in QuickBooks. You can manually match it to open or posted transactions if this happens.

 

Advanced Mode:

 

  1. From the transaction, choose the dropdown in the Action column, and click on Match to existing transactions.
  2. Choose the matching transaction, then hit Save and add to register.
  3. Click on Resolve if the amount doesn’t match to split entries to balance the remaining amount. In an existing posted transaction for deposits and payments, you can also add resolving split elements.
    1. Edit the numbers under the To Pay column to indicate whole or partial payments against bills if you're matching a money-out transaction to existing debts.
  4. Once added, click Save and add to register to add the transaction to your books.

 

Note that you won't be able to add split entries to these transactions using Resolve because they've already been posted or linked to your bank:

 

  • Open Bills
  • Bill Payments
  • Multiple posted transactions
  • Transfers
  • General Journal Entries
  • Sales Tax Payments
  • Paychecks
  • Liability Checks
  • Sales Receipts/Bill payments directly deposited to bank and not in Undeposited funds

 

Classic/Express Mode:

 

  1. Open the Banking menu.
  2. Click on Bank Feeds and then Bank Feeds Center.
  3. Access the Match Transactions window and from the Financial Institution dropdown, ensure the right bank account is showing.
    1. Choose View.
    2. Download and view the electronic statement.
    3. From the Match Transactions window, ensure the Show Register checkbox is chosen.
  4. Choose the transaction in the statement that you need to match to a transaction in the register.
  5. Choose the transaction in the register to match to. Make sure the amounts match.
  6. Click on Match.

 

For more information on how to handle bank feeds, read this article: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Just hit the Reply button if you have other concerns about this matter or QuickBooks in general. We're always here to back you up. Have a great weekend!

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