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dsawyersTLIT
Nov 30, 2022 9:09 PM UTC
Question

ACH bank transfer payment

Client trying to pay via bank transfer and the payment keeps getting declined. I put in the actual banking information myself from a blank check provided by the client and still declined. Any idea what the problem could be?

1 reply

Candice C
Candice C
Nov 30, 2022 9:28 PM UTC

Greetings, @dsawyersTLIT. 

 

Welcome to the Community! Let's work together to figure out why the customer payment (ACH bank transfer) keeps declining. 

 

Before moving forward, I'd like to see a screenshot of the decline message that you're receiving. This will help me determine the best solution for your business. 

 

I'll be just around the corner when you're ready with that information. Talk soon!  

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