Question

ACH Payments taking 30+ days to deposit…

Forum|Forum|4 years ago
January 27, 2022
2 replies
0 views

So I’ve been using quick books for over 2 years now, and recently started accepting ACH payments… I have proof that one particular ACH payment via QuickBooks Self Employed took over 20 days to complete. This is horrible for my business, and I currently have over $600 waiting to be deposited. Crossing my fingers hard that they will be sent to my bank before the 31st but I know my chances are slim. Is there something wrong system side? There’s no consistency. Some ACH payments are posted within 5 days, some 12, other over 30… so why do I keep using this??? The invoicing side of it is quite nice, but having to wait for funds is unbearable.

QuickBooks Self-Employed

LieraMarie_A

Hi there, @jhg14. I understand how important it is to get customer payments deposited right away.

The processing of the deposit depends on the timeline processing. If you process customer payments before 3 PM PT, they'll be deposited in your account the next day. Otherwise, you'll get them in two business days. Some banks may take longer to process the transaction.

However, if you're new to QuickBooks Payments, it takes a bit longer to get the payment since we're in the process of setting everything for you. Additionally, if there's an issue with a deposit, you'll receive an email from Intuit. You can check your email settings if you don't see any messages from us.

In case you need further assistance with this, you can also get in touch with our Merchant Services Team. One of them can review your account and investigate why you're experiencing some delays in receiving deposits.

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

Feel free to comment down below if you have other questions or concerns. The Community is always here to help. Have a wonderful day.

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Stefan MartyAuthor

I have tried these methods already- as stated before I’ve been using self employed for almost 3 years now. This still doesn’t not make sense to me- I have taken 10+ ACH payments last year/this year and as stated before, the timing of when I actually get my money is inconsistent. Here is proof that the last ACH payment I processed/received took 30 days… which is unacceptable and unforgivable. Please help me get my current payments processed- I cannot wait another month for these funds. First photo: invoice sent and payment date.

K

Kurt_M

Hi there, @Stefan Marty.

I appreciate the additional details that you’ve provided. This isn’t the experience that we want you to have. I’ll help you connect with our Merchant Service team to get the help that you need. This way, one of them can check over your account and figure out why you're having trouble getting deposits.

You can also visit this page to review some of our commonly asked Payments questions.

Keep me posted for updates. I want to ensure that you get the help that you deserve. Assisting you is my number one priority. Keep safe.

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Papa_Gigadee

Yeah. Here asshoats continue to do the same thing to my accounts. Untenable. I’ve started shopping around but may end up just doing all the books by myself in excel. Ftg.

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baldwincorp

Totally agreed, ACH should be as fast as a day or so... this has me scared, I've had my clients direct depositing, and I was excited to try my new QB Oniline, now I don't have money this week as I've had for the last 3 years, all because I had my client use this quickbooks ACH payment. So so so stupid

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robertfcrocker

Thanks for sharing this useful info.. comments go

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