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February 15, 2021
Question

Add downloaded items from bank feeds to QuickBooks

  • February 15, 2021
  • 1 reply
  • 0 views
can't understand description from bank

1 reply

Jen_D
February 15, 2021

It's nice to see you here, @usernangal68,

 

Adding transactions from your bank is a crucial part of managing your books and reconciliation. With this, I want to make sure you're able to categorize your transactions without any issues.

 

Can you please share some more details of your concern? When you say the description is incomprehensible, how is the data displayed? Are you getting any error messages or what specific problem does it show in there?

 

Any information you can share will help me provide the accurate resolution to your concern.

 

In the meantime, try adding the transactions in a private window. Let's see if the problem is browser related. Use any of these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the the description is already readable, clear the cache to resolve the issue in regular browsing.

 

See the Add a new transaction section under Step 2 of this linked article for the steps: Categorize and match online bank transactions in QuickBooks Online

 

Kindly get back to me for the details. I want to make sure this banking problem is resolved and I'm here if you need anything else. Have a nice day!