After integration with PayPal, the balance in PayPal Bank and QuickBooks shows $0, I have tried reconnecting, it is still $0. Please help or explain why?

Hi there, sali-icrowdnewsw.

Thank you for visiting the QuickBooks Community. I appreciate you for sharing detailed information about what you've done to fix the issue.

Since reconnecting and manually uploading didn't work, I suggest contacting our QuickBooks Support Team. They have the tools to check your account and investigate why the balance in PayPal Bank and QuickBooks shows $0. Also, they're able to see the reason why the file format isn't accepted even both according to QuickBooks guidelines.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to view steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid double entries: Categorize and match online bank transactions in QuickBooks Online.

As always, you can reach back out if you have further questions about transactions in QuickBooks Online. I’d be happy to answer it for you.