After QuickBooks updated their web interface, automatic payments are no longer processing on schedule. Do clients have to set them back up?

Thanks for posting here in the Community, tjwconsulting. Let's ensure the automatic payments will be processed on time so you can track your funds instantly.

To start, please review if your customer is still enrolled for Autopay. Here's how you can review it from the invoice:

1. Go to the Sales menu, then select Invoices (Take me there).
2. Locate the invoice you wish to check for payment status.
3. View the Status of that invoice to open the activity tracker panel.
4. You’ll see Autopay Scheduled status under the Invoice activity section if your customer sets up Autopay.

If your clients haven't set it up anymore, you can set up a new recurring invoice and then have them enroll again. Refer to this article for the detailed process: Set up Autopay for recurring invoices.

However,  I recommend reaching out to our payments support team if your clients are still enrolled with Autopay. One of our experts has the necessary tools to pull up your account securely and perform a screen-sharing session to investigate this behavior further.

Moreover, you can visit this article about utilizing the templates in the program and what other details you can add to your sales forms: Customize invoices, estimates, and sales receipts.

I can provide any necessary information if you need assistance with other payment-related activities. Please use the comment section to ask any questions you may have. I'll make sure to respond to you quickly.