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January 31, 2021
Question

After reconciled 3 mos go to the next month, I clear all deposits and payments yet it still says $67,090 in payments no matter what I do and it won't go away. Why

  • January 31, 2021
  • 1 reply
  • 0 views
I even filtered back more than 3 months but the problem if it wasn't in the first 3 months why does this happen in the 4th?

1 reply

MarsStephanieL
January 31, 2021

I'd be glad to help you fix the bank balance, @usersultanahh.

 

There are many possibilities why these payments are showing, this may be because of the following:

 

  • The previous transactions were hidden after the statement date on the Reconcile page.
  • The opening or closing balances are incorrect.
  • There are duplicate payments.

 

These are the resolution to fix the payment balance if the previous transactions were hidden:

 

  1. In the Reconcile page, click the Funnel or Filter icon.
  2. In the Date section select Statement ending date and include the previous transactions, or you can choose All.
  3. Select Apply. This is how it looks like:

 

To know other ways on how to fix reconciliation issues, you can check out this article: Fix issues at the end of a reconciliation in QuickBooks Online.

 

In case you need to see your past assessments of your bank, you can review this reference page: How do I view, print, or export a reconciliation report?

 

I'll be here if you need further assistance or other questions. You're always welcome to tag my name in the comment section. Take care.