After weeks of QB Online not connecting to Wescom, it now connects OK but the transactions are reversed. Manual download of CSV works properly. Has QB been corrupted?

I appreciate you taking the time to share your thoughts and experiences on our Community forum, marjortom. Thank you also for reaching out to our support team previously and for letting us know that manual import works on your end. Your proactive approach to communicating your concerns is valued.

After connecting your bank to QuickBooks, transactions that'll download will depend on the financial data shared by your bank. Moreover, if Wescom is configured as a credit card account in QuickBooks, then please note that the transactions will appear as reversed. In this situation, you can verify your bank setup.

In the meantime, we can exclude those reversed transactions and manually import them using a CSV file format. When you exclude a transaction, it doesn’t appear in any account registers or financial reports.

I'll guide you on how you can exclude them:

1. Go to the Bank transactions page and choose the For review tab. 
2. Check the checkboxes for that reversed transaction.
3. Click Exclude.
   

Afterward, the transaction moves to the Excluded tab of the Banking page.

However, if Wescom is set up as a bank in the program, you can contact your financial institution to adjust the settings for accurately importing your bank transactions.

Let me know in the comments if you have additional questions, marjortom. We are committed to providing a seamless experience for all our users, and we will continue to monitor and address potential problems that may arise.

Thanks for getting back to the thread and adding a screenshot, @majortom. 

Let me join this conversation and provide further insights about downloaded transactions in QuickBooks. 

After connecting your account to online banking, QuickBooks automatically download transactions. How they are transmitted to the Banking page depends on the data given by your financial institution. 

Since downloaded transactions are showing in reverse, I recommend excluding them. Then, manually import the correct data on QuickBooks. 

Here's how to exclude banking transactions:

1. Click the Transactions menu, then select Bank transactions.
2. Go to the For Review tab.
3. Select the checkbox of the transactions to exclude.
4. Click Exclude.

Once done, follow the steps in this article to upload transactions into QuickBooks: How to import transactions from your bank in QuickBooks Online manually.

I also suggest contacting Wescom Bank customer support to know if the issue steams on their end. This way, they can review your account and help fix the downloaded reverse transactions.

In addition, the steps given by my colleague above are intended for manually uploading transactions. This is why you're unable to see the Reverse all values option.

After your transactions are in QuickBooks, it's time to match and categorize them. They will go into your accounts after you review them.

If you have further questions about correcting downloaded transactions into QuickBooks, just add them to the thread. We'll be here to help. Have a good one.