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March 2, 2021
Question

All my transactions I entered is missing after i signed back in!

  • March 2, 2021
  • 1 reply
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1 reply

March 2, 2021

Let me walk you through finding your recorded transactions, soumyab32.

 

Just ensure that you successfully saved the transactions and the internet connection is stable when you saved it. It's also possible that you have another company and you entered the transaction from there. A browser-related issue might also have caused an unusual response about the missing transactions when signing back in. Stored cache files sometimes make the regular browser not function well. 

 

We can verify that by logging in to QuickBooks using a private browser. You can look into the transactions using the Filter options to easily locate them. If it works just fine, you can switch back to the main browser and clear the cache. Other support browsers can also isolate these kinds of issues. 

 

YIf the transactions are missing, you'll want to re-enter them. make sure to hit Save and then refresh the page. You can use these articles for more details in handling your transactions: 

 

Let me know if you have other questions. Take care and have a great day!