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May 13, 2024
Question

Am I the only one who has a checking account that was fully reconciled for 2023 and now is appearing un-reconciled. Funny I still have access to all the recon. reports.

  • May 13, 2024
  • 1 reply
  • 0 views
Quickbooks is asking me to review and confirm all the accounts that were previously reconciled.  It's like the system just overwrote all my work from last year in an update.  

Wondering how it get back to the prior version.

1 reply

May 13, 2024

I appreciate you reaching out here in the Community about the unreconciled checking account in your QuickBooks Online (QBO) account for 2023, Ross.

 

I'm here to inform you that we have received similar cases and reports from other users regarding this matter. Our Product Development team has conducted some investigation, and rest assured that they are committed to resolving this current issue. 

 

I truly understand how this matter affects the process of your business. While there is no specific timeframe for the resolution, I recommend contacting our Product Development team to be added to the affected users and get notifications on the progress via email. 

 

Here's how you can reach them:

 

  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they’ll save you a spot and call you back.
  • Via Chat, start a chat with our support.

 

In addition, check out this article that may come in handy discussing discrepancies and how to fix them after reconciling an account in QBO: Enter an adjusting entry for reconciliation in QuickBooks Online.

 

Let me know if you have further inquiries about the unreconciled checking account in QBO, Ross. Just click the Reply button and leave a comment. I'll be here to answer them promptly.