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paulag
November 8, 2018
Question

American Express

  • November 8, 2018
  • 7 replies
  • 0 views

Is there something going on with American Express.  I haven't had an update for over a week.  I keep getting the same error, something wrong with their website.  I haven't changed numbers nor password.  I never got a notice to sync it like other cards.  

 

 

 

 

    7 replies

    B
    beth1
    November 8, 2018

    Same here

    P
    paulagAuthor
    November 8, 2018

    Do you know if we have to contact AmEX or Qbs?

     

    Thanks,

    B
    beth1
    November 8, 2018

    I'm double checking the amex login works ok, if it does I plan to remove the amex account from the qbo dashboard and re-add it....see if that helps.

    BettyJaneB
    BettyJaneB
    November 8, 2018

    Hi there, paulag and beth1.

    Thanks for checking in with us here in the Community. It's my priority to get this bank issue sorted out and help get you back on track.

     

    Did you receive any error message while trying to update your bank account? If so, we can perform some troubleshooting steps to resolve the error.

     

    Let’s start with manually updating your bank:

    1. From the left menu, select Banking.
    2. Click on Banking.
    3. Click the Update button in the upper right corner.
    4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and then click Continue Update.

    For more information about this process, please refer to this article: Fix online banking errors in QuickBooks Online.

     

    As a workaround you can use the WebConnect feature. This allows you to download transactions from your financial institution and upload to your QuickBooks.

     

    If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

     

    Please know that the Community has your back should you have any questions. Have a good one.

    B
    brasshilldesign
    November 9, 2018

    Same here. my AMEX CC transactions haven't downloaded for 1-week now and the QB error message says it's because the AMEX website is undergoing maintenance and that this is temporary. The AMEX website is fine, I can easily log on and navigate as usual. Tried updating my password and re-logging in etc... Following along to see if anyone finds anything out!

    C
    Charies_M
    November 9, 2018

    Thanks for taking time joining this thread, @brasshilldesign.

     

    May I know if you’re referring to the Error 102 or 105? If so, these error means QuickBooks Online is unable to connect to your bank’s website and would usually be fixed within 24 hours.


    To resolve this, let’s manually update your bank account to refresh the connection between your bank and QuickBooks. The steps were provided above by my colleague @BettyJaneB.


    You might also want to check the list of most common banking error codes and the steps on how to fix it: Manually update account to fix banking errors in QuickBooks Online.

     

    If the error persist, I recommend getting in touch with our QuickBooks Online Support. They'll be able to take a closer look at the issue and conduct further investigation on why you're unable to download transaction for a week now.

     

    Keep me posted if you have other questions about downloading bank transactions in QBO. I'm always here and ready to assist.

    B
    brasshilldesign
    November 9, 2018

    Error 105. And I have been trying to manually refresh/update. No such luck....

    BettyJaneB
    BettyJaneB
    November 9, 2018

    I appreciate your quick response, brasshilldesign.

     

    I'm here to share some updates about the Error 105 you receive while trying to download your transactions with American Express.

     

    We currently have an ongoing issue wherein customers encounter an error 105 when trying to update there American Express in QuickBooks Online. Our engineers are now diligently working to get this resolved as soon as possible. For now, I'd suggest reaching out to our Customer Care Team. That way you'll be added to the list of the affected users and be able to receive notifications if there are updates about the issue.

     

    The Community is always here if you need additional assistance. Thank you for your patience.

    B
    bgreiner
    November 13, 2018

    Same problem here. Also started about a week ago ... 

     

    Try updating your account again

     

    If that doesn't work, your bank's website is having trouble. It's usually something routine, or at least temporary. Try updating again tomorrow. (105) 

    A
    Anonymous
    November 13, 2018

    Greetings, bgreiner,

     

    Thanks for adding to the conversation. Let me share an update about the banking error you're getting.

    As discussed by my peers @BettyJaneB and @Charies_M on the thread, there is currently an ongoing investigation with the error 105 when updating your American Express account.

    While our engineers are still working to roll out a fix for this unexpected behavior, I would recommend getting in touch with our QuickBooks Online Care Team. There they can add you to our notification list of affected users for you to receive live email updates about the issue.

    Check out this link for our updated contact information: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932

    Please feel free to keep me in the loop if you have any more questions about your online banking account. I'm here to lend you a helping hand.

    H
    hegotgame34
    November 14, 2018

    I will just add in that I'm experiencing an error too.

     

    The American Express Credit Card (US) site is down for maintenance.

    Try connecting again in a few hours. (105)

     

    Hope this gets resolved soon. Thanks

    S
    Silver Bullet
    September 6, 2019

    Hi,

     

    I've been getting the same fake 105 error for three days now, and it's starting to become a significant issue. For the past four days, I've also been getting a 102 error from my business Visa card account from City National Bank.

     

    So, basically, Quickbooks has totally eliminated my ability to update both of the company credit card accounts  -- which is becoming a huge issue. When I spoke to Customer Service, I was told to keep waiting ... which is usually Intuit's way of saying, "we don't know what the problem is, so just sit there like an idiot and see if the problem goes away".

     

    Anyone else having the same problem? Anyone from Support know what's going on there? I'm giving it a few more days, then will start looking for an alternate solution to Quickbooks. Getting sick of the constant errors ... and the fact that every time it happens, no one at Intuit can give me a straight answer. Thx.

     

    - Len

      C
      Charies_M
      September 6, 2019

      Thanks for taking the time to reach us out, Silver Bullet.

       

      I've checked the investigation status about this issue, and it's still in progress. Currently, we haven’t received any updates yet as to when will this be resolved. Our engineering team are continuously communicating with each of your respective financial institutions (American Express and City National Bank) to come up with a permanent resolution. 

       

      If you've already reached out to our QuickBooks Online Support, then you should now be part of the containment list. As soon as the updates are available, you'll be notified through email.

       

      Aside from this, you can visit this website to check for the status of the investigation: http://status.quickbooks.intuit.com/. You can use the following investigation number as your reference:

      • INV-33617 - Error 105 American Express
      • INV-35175 - Error 102 City National Bank

      I'm with you until this gets fixed. Should you have other concerns or need help with QuickBooks, just let me know and I'll get back to you.

      T
      tomgrin74
      September 16, 2019

      Hi, I'm having the same problem. American Express has not been able to connect for many weeks. Your team is aware of this problem, but isn't updating anyone. Please reach out and let us know an update and when you will fix it. Thank you.

      J
      JamesDonnelly
      December 30, 2022

      Connecting to QuickBooks to Amex Canada is simply impossible. I've been getting the message "

      Looks like the connection to American Express Credit Card (Canada) isn’t available right now.

      Try again in a few hours. (102) " for 6 months. According to the Quickbooks helpdesk guy I talked to on the phone it's been going on for well over a year (and that conversation was 6 months ago!). QuickBook help desk told me the only option is to download the file from AMEX manually and manually import that file into QuickBooks. Useless crap.

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