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N
NUMBERS3
November 22, 2023
Question

American Express QBDT Error 591

  • November 22, 2023
  • 1 reply
  • 0 views

I've been trying to setup the American Expresss QBDT bank feed and when I enter the login for American Express it keeps returning to the login page.  When I cancel I get an Error 591.  I've double checked the login is correct and I've check Amex to confirm QB is not already linked. It's happening for multiple client's books.  Is this a common problem people have been having?

1 reply

J
jeanbiverly_
November 22, 2023

I'm here to help you fix the bank error 591 for your American Express Business Account, @NUMBERS3.

 

Error 591 can be caused by the following:

 

  • Bank server
  • Damaged company file
  • Damaged QuickBooks

 

To verify what causes the error, you can log in to your AMEX bank through the web. If successful, you can return to QuickBooks Desktop (QBDT), create a sample company, and then set up your AMEX bank account.

 

If you still encounter the same problem, you can return to the original company file and run the verify and rebuild tool. After that, you can set up your AMEX bank again. 

 

If the issue persists, you can repair your QBDT.

 

In case you need guidance when reconciling an account in QBDT, you can check out this article: Reconcile an account in QuickBooks Desktop.

 

Please hit the Reply button if you have a follow-up concern regarding bank error 591. I'll be there to assist you.

M
MikeinFl1
November 30, 2023

American express qbdt stopped working mid november.  It no longer connects, I disconnect and tried to reconnect but it no longer connects, amex said QuickBooks connection times out.  American said it's a QuickBooks issue and QuickBooks support is saying it's an ongoing issue.

Can someone confirm if anyone is able to connect or this is a problem from everyone. 

Thanks 

 

S
SheandL
November 30, 2023

Hello there, @MikeinFl1.

 

Let me share an update regarding the concern about American Express not working on QuickBooks Desktop. Currently, there is an issue with American Express when used in conjunction with QuickBooks Desktop (QBDT). Rest assured that our Developer team is continuously working on resolving this issue.

 

I suggest contacting our Customer Care team to resolve the issue. They can add you as an affected list of user. Here's how: 

 

  1. Open your QuickBooks. 
  2. Go to Help, choose QuickBooks Desktop Help/Contact Us. 
  3. Select Contact Us. 
  4. Write a summary of your issue and click Continue. 
  5. Sign in to your Intuit account, select Continue, then Continue with my account.
  • If you don't already have an account, Create a new one.

      6 . We'll email you a single-use code. Enter your code and select 

   Continue.

  • If you have multiple accounts, choose the one you want to use and then Continue.

        7 . Select to chat with us or Have us call you.

 

Please note that for QBDT Pro, Premier, and Plus, you can contact them from M-F from 6 AM to 6 PM. For QBDT Enterprise, you can contact them any time, any day.

 

I'll leave the following article about bank feeds that you can use for future reference:

 

 

I appreciate your patience in this kind of matter. Don't hesitate to contact us if you have further questions regarding bank feeds in QBDT. You can always get back to us.

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