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jsizzle24
September 4, 2022
Question

AMEX Delta skymiles business card won’t conenct

  • September 4, 2022
  • 1 reply
  • 0 views

I started having issues with my AMEX connecting after the new update. I put all the right info in and the account loads, however, the charges do not pull in to the transactions area of QB after that update. Also, I have to reconnect the AMEX every time I open QB. Please advise. Thanks so much!

1 reply

JenoP
JenoP
September 4, 2022

Allow me to join you here and offer help to make sure you get new banking transactions, jsizzle24.

 

Most of the time, browser issues can cause interruptions and prevents QBO from downloading banking transactions. Can you tell us if there's an error message when trying to downloaded transactions from Amex Delta?

 

In the meantime, let me share some steps that can resolve common banking issues in QuickBooks. 

 

If you have a different browser, use it and log back in to QBO. Google Chrome, Firefox, Microsoft Edge, and Safari are all compatible with QBO.

 

If you only have one browser, follow these steps on how to switch to a private or incognito browsing session:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

Once done, go back to the Banking menu and follow these steps to manually update the account:

 

  1. Go to Bookkeeping, select Transactions, then select Banking.
  2. Select Update.

 

If the update is successful, check if new transactions are now showing up. Let me also share this article for additional details: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

 

Let me know if transactions are now showing up. Feel free to reply as well if you have follow-up questions. 

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