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L
labels1
March 3, 2023
Question

Another Bank Feed Issue

  • March 3, 2023
  • 1 reply
  • 0 views

After numerous other Bank Feed Issues now I noticed that when I attach a bank transaction to a QuickBooks transaction, sometimes QuickBooks randomly does not apply the payment where I told it to apply! For example, if I get a ACH payment from a customer for 4 invoices, in Advanced Bank Feeds I match the transaction to the invoices in QB, everything looks great! I save the entry and when I go in to check it, it shows 2 of the 4 invoices were applied the payment and the other 2 were not. The amount is in the customers account waiting to be applied, but when you have 50 of them to apply it gets ridiculous because now I have to go and check all 50 customers to make sure QB applied the payments.

 

The whole thing with the bank feeds, since Sept of 2022, has been an absolute abomination. QuickBooks has dropped the ball more so than anytime in the past 28 years that I've been using the program. Its absolutely despicable and anyone that uses the bank feed function knows exactly what I'm talking about..

1 reply

J
jamespaul
March 3, 2023

Hello, labels1.

 

I can see where you're coming from. I would also be disappointed when a feature I depend on to save time has numerous issues. We definitely missed the mark here, and I would like to make it up to you by addressing the issue when matching the payments with the invoices. 

 

Does the issue happen only in Advanced Mode? In any case, let's switch back to Express Mode and observe the behavior when you match the ACH payments with the invoices. 

 

To switch modes: 

 

  1. Go to the Banking menu.
  2. Hover on Bank Feeds, then select Change Bank Feeds Mode.
  3. Select Express Mode, then hit OK. 

 

Start matching your ACH payments with the open invoices, then observe the behavior. 

 

If this is happening to all modes, then there's likely an issue with how payments are linked with the invoices in the Bank Feeds. In this case, we can run the Tool Hub and use the Program Problems utility. 

 

We can download the latest version of the Tool Hub (and follow the steps to run the utility) here: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

 

However, if you're still getting the issue, we'll want to have this investigated. We would want to raise this issue with our support. They'll use their tools to take a closer look at the problem, then raise an investigation case, if needed. 

 

If you haven't called our support yet, here's how to reach them: 

 

  1. In QuickBooks Desktop, press the F1 key. 
  2. In the Have a question? popup window, click the Contact Us button.
  3. In the box, we can enter something like "bank feeds matching process doesn't link invoices and payments properly."
  4. Hit Continue, then choose how you want to reach us (phone or chat). 

 

After fixing the issue and taking care of your transactions, do you also need help reconciling your accounts? Check out this article if you need help in the future: Reconcile an account in QuickBooks Desktop.

 

I'm all ears if you have other concerns about the Bank Feeds feature. If you have questions about your entries or reports, let me know and I'll help you out again. 

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