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B
bodyartforms
October 17, 2022
Question

Any one else experiencing time card importing issues of 10+ digits after the decimal point?

  • October 17, 2022
  • 1 reply
  • 0 views
We are using Buddy Punch as our time clock provider. When syncing the times over to Quickbooks the time will look like this xx.xxxxxxxxxx93 

It makes it impossible for us to use. We've contacted Buddy Punch and they are telling us it's a Quickbook issue. What can we do?

1 reply

J
JamaicaA
October 17, 2022

I know how important for your business to be able to import the time cards from Buddy Punch into QBO, @bodyartforms. I've got some information to share with you so you'll be able to manage and track time of your employees.

 

I checked our resources and verified there are open cases related to Buddy punch. With this, I recommend reaching out to our Support Team. One of our representatives will pull up your account in a secure manner and investigate this issue further.

 

  1. Go to the Help icon.
  2. Select the Search tab and click Contact Us.
  3. Enter a brief description of your concern.
  4. Select either Start a chat or Get a callback.

 

If you need help performing any tasks related to your account or have some questions about payroll, browse all articles from this link: QuickBooks Online Payroll. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

 

Know that you're always welcome to post here again if you have any additional questions related to QuickBooks. Rest assured, our team of dedicated experts is ready 24/7 to assist you.

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