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userjonathan1
April 24, 2021
Question

Anybody else ready to drop QB due to issues getting paid / deposits?

  • April 24, 2021
  • 1 reply
  • 0 views
My payment didn't process or deposit automatically, it was supposed to, and now I'm supposed to wait until the 29th of April (it's the 24th) to get paid? The 29th? There's no customer service available on the weekends? I have people that I need to pay YESTERDAY. This is extremely unacceptable.

1 reply

MichelleBh
MichelleBh
April 24, 2021

I know how delays are painful, @userjonathan1.

 

I have here some information about the deposit time frame in QuickBooks Online.

 

If your QuickBooks Payments is new, the ACH payments will take a bit longer during your first month. Some banks process the amount within 5 days or more than for the first 1 to 4 weeks while setting up the feature. I'd advise you to wait for a couple of days. 

 

Rest assured after the first month, your payments will process at the regular deposit time. If you're using a next-day deposit, make sure to process the payments before 3 PM PT. This way, QuickBooks will deposit the amount in your bank account in the next business days. 

 

 

For more information, visit this article: Find out when QuickBooks Payments deposits customer payments.

 

If your account isn't new in QB Payments, I'd recommend checking the status of the payment. This way, we can verify what caused the detain. 

 

Here's how: 

 

  1. Sign in to the Merchant Service Center.
  2. Choose Activities & Reports, then select Deposits.

 

      3. Pick the specific date range in the Dates field. 

      4. Tap Search and review the status.

 

  • Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
  • Funded- Successfully deposits the amount and your money is on its way.

 

Please note that some banks hold onto funds after we deposit them. I'd advise reaching them if they require additional steps. For more details, check out this link: Why are my funds on hold?

 

If the issue keeps going, I'd recommend communicating with our Payments Support. They have high-level tools to check your account what caused the delay. You may refer to this page for the instructions and our support hours: Contact Payments or Point of Sale Support.

 

I'd fasten some articles about payment fees, credit card declined, voiding transactions in QB Payments, and other related topics. 

 

 

Don't pause to let me know if you have other questions in handling your deposit. I'm here to help you out. Keep safe always. 

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