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September 16, 2023
Question

Anyone else having problems with the program not refreshing and only showing the one ones you recently worked on ?

  • September 16, 2023
  • 1 reply
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1 reply

September 16, 2023

Hi there, Mike. It's my priority to make sure that you'll be able to utilize QuickBooks Self-Employed. We have not received any reports from other customers regarding a similar problem. I 'm here to share some update and fix. 

 

To start with, may I know the transaction that you're trying  access? Did you receive any error message? When does the behavior occur? Please get back to me with more details about this matter for me to narrow down this concern.

 

Let’s try performing the browser troubleshooting steps to isolate this intermittent behavior.


We can start by accessing your QBSE account using the InPrivate or incognito mode. Private browsing blocks websites from restoring data and is a good place to start to see if the issue is caused by the cache.


Here’s how to bring up one:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

 

Once logged in, check your account. If the program is already working, get back to your regular browser and clear its cache. You can also use other supported browsers as an alternative.


If you need articles and tips in the future about managing your company’s data, you can visit our Support page anytime. You can also bookmark our Resource Center. It has free tools and bookkeeping basics you need to organize your records and ensure they’re accurate.


Please don't hesitate to add a comment if you have any other QuickBooks concerns. I’ll be here. Keep safe always!