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February 14, 2021
Question

Anyone having trouble not seeing bank accounts to deposit money or write a check

  • February 14, 2021
  • 1 reply
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1 reply

Rose-A
February 14, 2021

I'd like to make sure you're able to see the bank accounts so you can write a check or deposit your money in QuickBooks Online, lmalkowski.

 

There are times that the browser keeps either too many or outdated Internet files that may cause websites, like QuickBooks Online, to act weirdly. As an initial step, we can press the F5 key on your keyboard to refresh the page.

 

If it's still doesn't show all the bank accounts, we can do some of the basic troubleshooting steps by accessing your account in a private window. Here's how:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, deposit the money or write a check from there and see if the bank accounts are showing. If it rectifies the issue, go back to your main browser and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser.

 

In the meantime, you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

 

Let me know the result of this troubleshooting in the comment below. I need to make sure you're able to see the bank accounts and record the transaction. I'll make sure to get back to you as quickly as I can if you need additional assistance.