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December 12, 2022
Question

Applying multiple bills and credit memo to a credit card charge

  • December 12, 2022
  • 1 reply
  • 0 views

I have a charge in my credit card account toward a vendor statement.  Within that vendor statement are 9 bills and 1 credit memo.  When I try to MATCH that credit card payment to the bills and credit memo, it brings in the bills but does not show the credit memo.  Without matching with the credit memo, the total is off.  How can I match to keep the credit card payment applied correctly?

1 reply

DivinaMercy_N
December 12, 2022

Welcome to the Community, @texastj. I'm here to ensure you'll be able to match a credit card payment to bills and a vendor's credit in QuickBooks Online (QBO).

 

To clarify, are you referring to a Vendor Credit? In QBO, vendor credit is for vendors while a credit memo is for a customer's transaction. 

 

Also, on the Banking page where you perform the matching process, vendor credits won't show. You can check the Show dropdown menu to see what entries will be displayed. 

 

That said, you'll have to first apply the vendor credit to a bill before matching it to the credit card payment. Let me guide you on how:

 

  1. Go to the +New menu and choose Check.
  2. From there, select the vendor.
  3. Next in the Add to Check pop-up, add only one Bill and the Vendor Credit.
  4. Select the correct account. 
  5. Then, enter the amount of the vendor credit in the Amount field. For instance, if the credit is $50, the amount field should only have $50.
  6. When done, click Save and close. 

 

This will become a Bill Payment (Check) transaction.

 

After that, go to the Banking menu again to start matching the credit card payment to the entries. Here's how:

 

  1. Navigate to the Banking menu and click the account where the transactions are allocated.
  2. Next, look for the credit card payment you need to match, click the Find match radio button and select the Find other match option.
  3. Filter the date if needed.
  4. Then, look and select the Bills and Bill Payment (Check).
  5. Once the amount matches the credit card payment, select the Save button. 

 

That's it. You'll now be able to match the transactions in QBO. For reference, feel free to check this article: Categorize and match online bank transactions in QuickBooks Online.

 

I've also added this helpful resource to guide you in reviewing your accounts to ensure they match your real-life bank statement: Learn the reconcile workflow in QuickBooks.  

 

If you have any other concerns about matching transactions, please don't hesitate to post again here. I'd be glad to provide additional help. Have a good one and take care.