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T
TDonavan
February 15, 2022
Question

Are the Bank Feeds Incredibly Slow lately?

  • February 15, 2022
  • 1 reply
  • 0 views

I've been using QBO for quite some time and lately (past week or so) using the bank feeds has been painfully slow.  The transactions take a while to load to begin with, but not so bad.  Matching anything is very slow though.

I just timed a few.  I had some downloaded transactions and they matched to checks in the bank feed.  All I had to do was hit "Match" on the transactions to apply them.  I just timed a few - all spun in a circle for roughly a minute and ten seconds.  This translates to an hour of waiting to apply 50 transactions.

 

Is anyone else having this issue?

1 reply

J
JamaicaA
February 15, 2022

 It's my priority that you're able to get a better bank feed connection in your QuickBooks Online account, @TDonavan. I’ll share some troubleshooting steps to help you.


First off, I'd like to know if you have encountered any error messages during the process. If so, please let me know in the comments section.

 

There are a few possible reasons why loading transactions and matching them takes time. To check if it’s a browser issue, we can start by using an incognito browser.


Here are the shortcut keys:

 

  • For Google Chrome, press Ctrl+ Shift + N.
  • For Mozilla Firefox and Microsoft Edge, press Ctrl + Shift + P.
  • For Safari, press Command + Shift + N.

 

Once done, you can review the transactions and see if they loaded faster this time. Then, you'll need to clear your cache in your regular browser. This will help improve its performance.


If private browsing doesn't work, try one of the other supported browsers to get the most out of QBO. This also contains the system requirements we need for the best experience with QuickBooks.


Once you have all the transactions, you can then reconcile the account and watch a video tutorial on this link.


Don't hesitate to post again here if you have other bank questions or concerns with QuickBooks. I'm always around happy to help. Stay safe and have a good one!

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