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B
Base
September 21, 2022
Question

Associated Bank Connection

  • September 21, 2022
  • 2 replies
  • 0 views

Is the connection with Associated Bank being trouble shooted?  Associated did a digital upgrade and I can no longer sync the bank account with QBO.  I receive an error code of 163.

2 replies

R
Rasa-LilaM
September 21, 2022

Thank you for reaching out to the Community about your bank feed concern, Base.

 

Currently, we have an open investigation where users are receiving Error 163 when updating their Associated Bank account. Our engineers are all hands on deck working for a permanent solution. This way, customers can continue to use the bank feeds feature seamlessly and fetch the latest entries.

 

While we're unable to provide an alternate solution, we recommend all affected customers sign up to the notification list of affected users. Doing so ensures that you'll receive email updates on the investigation.


However, the process requires us to gather personal data to open an account. For security reasons, you'll have to contact our QuickBooks Online (QBO) Care Team for further assistance.

 

Here's how:

 

  1. Head to the Help icon in the upper right to display the support window.
  2. Go to the Assistant tab and enter a brief description of your concern in the Type something field. For example, error 163
  3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
  4. Tap the Continue button to view the support options. 
  5. From there, select Chat to start a conversation and Callback to speak with an agent.
  6. Provide this number to speed up the process: INV-77341.

 

You can read this article to learn more about how to deal with online banking errors and missing downloaded data: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Furthermore, the Banking guide includes topics such as how to reconcile your account, manage bank entries, make deposits, and categorize downloaded entries, to name a few. You can bookmark the link in your browser for future use.

 

If you have any additional banking or product questions, press the Reply button and leave them in the comment box. I'm always available to answer them for you. Have a wonderful rest of your day.

Fiat Lux - ASIA
Fiat Lux - ASIA
September 22, 2022

@Base 

Try opening your QBO account on any private/incognito browser.

B
BaseAuthor
September 22, 2022

Thanks much for the advice.  I gave that a try but got the same error message.  This company uses an Associated Bank personal  account.   We have other companies that have Associated business accounts and those account connections with QBO are working fine.   

 

Thanks again!

C
Charies_M
September 22, 2022

Hello there, Base.

 

I want to make sure this gets reported to the right department that can help fix your banking error 163 on Associated Bank account.

 

Since you already tried the recommended steps for this, I recommend contacting our QuickBooks Team. They are the ones who can check and provide updates regarding the current investigation and create escalations to our engineers. You can use the steps provided by Rasa-LilaM to reach our support.

 

Check out this article for our most updated contact information: Support hours and types.

 

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks. 

 

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

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