Attempting to pay down credit card and the field to enter the amount of payment is missing from the screen.

Hi there, Kim. Let me provide information on the payment field not showing on your end.

Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly. As a result, this has caused the payment field not to show up.

If the field to enter the amount is not showing up, I recommend performing browser troubleshooting steps. Let me help you by logging into your QuickBooks Online account using a private browser.

Here are some common steps that can resolve unexpected results in QBO:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

Furthermore, you can refer to this article to review your downloaded transactions in QBO: Categorize online bank transactions in QuickBooks Online

Leave a comment if you're still having trouble importing your bank transactions. I'm always here to lend a hand. Take care.

@kim258 

Do you need to pay a bill to your vendor with a credit card or else?

Try opening your QBO account on any private/incognito browser. DId you encounter the same error?

One alternative is to use Transfer instead of Pay Down Credit Card. From is your payment account, to is the credit card. 

Service 

4/17/2024