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Brainlord
February 25, 2023
Question

Authenticating QB with bank

  • February 25, 2023
  • 1 reply
  • 0 views

Trying to reauthenticate Starling bank account. I have tried: Completely out of QB and back in again; using a different browser; accessing via a private window in both browsers; swearing; It is not giving me the option of disconnecting and reconnecting as it has stopped syncing. Help!

1 reply

M
Maybelle_S
February 27, 2023

Hello there, @Brainlord.

 

Let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related. Local internet cache files may be the reason for this unexpected behavior. 

 

Let’s start logging in to QuickBooks using a private window. Here’s how:

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, try to reauthenticate the bank again. Once fixed, let's clear the cache of your main browser. This helps remove its stored cache so it'll function efficiently.

 

Otherwise, I'd also recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QuickBooks.

 

I'm also adding these links for more tips about handling your downloaded and manually added transactions together with reconciling accounts:

 

 

You can always tag me in your reply if you have other concerns or questions. I'm always here to help you in any way I can. Stay safe.

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